Delivery Policy
Shipping and Delivery Policy
This Shipping & Delivery Policy forms part of our Terms and Conditions ("Terms") and should be read alongside them: https://lavina.jo/pages/terms-conditions
Please review this policy when purchasing our products. It applies to any order you place with us.
WHERE WE DELIVER
We currently deliver across Jordan. We do not ship internationally at this time.
HOW LONG DELIVERY TAKES
Our working week is Sunday to Thursday. Orders are dispatched the next working day and delivered by Aramex ground courier.
- Amman: 2–3 business days from order confirmation
- Rest of Jordan: 3–5 business days from order confirmation
Orders placed on Friday, Saturday or a public holiday are processed on the next working day. During promotional periods, dispatch may take one additional working day — we'll let you know if that affects your order.
SHIPPING FEES
| Order value | Delivery fee |
|---|---|
| Under JOD 20 | JOD 2.40 |
| JOD 20 and above | Free |
From time to time we run promotional campaigns in which delivery fees or the free-delivery threshold may differ from the rates above. Where a campaign applies, its terms are shown with the campaign itself and confirmed at checkout.
HOW TO PAY
- Cash on delivery — pay the courier when your order arrives. No card, no prepayment.
- Card — Visa, Mastercard and debit cards, paid securely at checkout.
TRACKING YOUR ORDER
Once your order is dispatched you'll receive a confirmation with your Aramex tracking number. If you haven't received it within two working days of ordering, contact us and we'll look into it.
IF YOUR DELIVERY IS DELAYED
Delivery times are good-faith estimates. If something delays your order, we'll contact you with an updated date and keep you informed until it arrives.
If you're concerned about a delayed order, reach us on +962 7 9108 8600 or lavina@megafood.jo and we'll follow it up with the courier directly.