Privacy Policy

Privacy Policy

To provide better services to its members, Lavina may request certain personal information from you (e.g., name, email, address, phone number, real-time location information, etc.). By using the Lavina mobile application and/or website, you accept this Privacy and Security Policy.

The personal data collected on Lavina 's servers may be used for various purposes, such as sending newsletters via email, conducting periodic campaigns, designing special promotional activities based on member profiles, and ensuring that unwanted emails are not sent through member "classification" efforts. Your personal data may be processed by Lavina, in whole or in part, through automated or manual means, including obtaining, recording, storing, maintaining, modifying, disclosing, transferring, acquiring, reorganizing, etc. Lavina does not share the information collected from its members with third parties, except for employees, service providers, and/or subcontractors acting on behalf of Lavina, without the member's knowledge or explicit consent. The data is not used for any commercial purposes outside of business activities and is never sold.

Lavina takes all necessary administrative, technical, and physical measures to protect your personal data from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

Statistical data that does not contain personal information may be shared with service providers, representatives, and/or subcontractors acting on behalf of Lavina to provide a more tailored and effective service experience for its users.

If you would like to inquire about the personal data stored in the Lavina database, correct/update your personal information, or modify your data sharing preferences, you may contact us via the following channels: +962 6 4612060/ info@megafood.jo.

Users cannot claim that the "information" provided on the Lavina mobile application and/or website is incorrect or that they suffered damages based on this information. Users are responsible for obtaining final and reliable information directly from Lavina before taking any actions based on the information. Lavina is not liable for outdated information published on its mobile application or website.

To identify potential system issues and promptly resolve them, Lavina may record users' IP addresses when necessary and use these records for the stated purposes. These IP addresses may also be used by Lavina to broadly define its members and collect demographic data comprehensively.

Members may contact us at any time via the specified communication channels to request the termination of personal data processing and/or the cessation of commercial electronic communications. Based on the member's explicit notification, the processing of personal data and/or communications through specified channels will be halted within the maximum legal timeframe (exceptions apply where legally required). If requested, personal data—except for that legally required to be retained—will be deleted, destroyed, or anonymized. Members may also request information about the processing of their personal data at any time. Such requests will be fulfilled within the maximum legal timeframe or, if denied, the legal justification for denial will be provided.

Despite Lavina's security measures, Lavina will not be held liable for any damages or unauthorized access to confidential information resulting from attacks on the site or system.

By using Lavina, the member also agrees and declares that Lavina may send any commercial electronic messages, including promotions, discounts, or gift notifications, via methods such as phone, call center, automated calls, email, or SMS.

Marketing & Promotional Activities

We may occasionally send updates, tea education materials, or promotional offers to your email address if you make a purchase or subscribe to our newsletter. If you wish to unsubscribe from these communications, you can contact us at orders@lavina.com, and we will promptly remove you from the list.

We may share aggregated, non-personal statistical or demographic information with our marketing partners or third parties for research purposes.

Additionally, we may engage third-party vendors to deliver advertisements or promotional content to our customers or prospective customers. These vendors may collect anonymous data (non-personally identifiable information) through cookies. If this data is combined with other sources, it could include your name, email address, or mailing address, which may be used to send you personalized direct mail or special offers. If you prefer not to receive such personalized offers, you can always opt out by contacting us.

Contests, Surveys, and Similar Activities

From time to time, we may conduct surveys, contests, or similar activities. Participation is entirely voluntary, and customers must opt in to join. Any information gathered during these activities is used to improve our website, enhance customer satisfaction, or expand our outreach to potential customers. We will not share personal information gathered through these activities with third parties outside of Lavina or its affiliates.

Each contest or survey will include its own set of defined rules and guidelines. To view the rules for any active Lavina contest, please contact us directly.

Credit Card Information

When you place an order on our website, you provide your credit card information via a secure platform. Lavina never has access to your personal credit card details. We use industry-standard SSL encryption to ensure your information remains confidential. Your credit card information is not retained after your order is processed.

Privacy Policy & Legal Requirements

In accordance with legal regulations, Lavina does not knowingly collect personal information from anyone under the age of 18. We request that children do not submit information to us without parental or guardian consent.

While we are committed to protecting your privacy, we will cooperate fully with any legal or regulatory requests requiring us to disclose customer information.

Changes to Our Privacy Policy

As technology and marketing practices evolve, we reserve the right to update or modify our Privacy Policy at any time without prior notice. Any changes to the policy will be promptly posted at the top of this page.

This version of the Lavina Privacy Policy was last updated on 28.11.2024.

For questions or concerns about our Privacy Policy, please contact us at info@megafood.jo